The All-In-One Contact Center

Give customers and employees what they need and deserve with an all-in-one platform. Instead of spending the time and money to upgrade outdated and complex infrastructure, choose a solution
that lets you engage customers and employees today and as their expectations evolve. The right all-in-one single platform solution:

  • Strengthens customer loyalty because they can communicate with you the way they want.
  • Empowers agents to engage with customers properly and succeed at their jobs.
  • Simplifies performance measurement and management across channels for supervisors and managers.

Frees IT staff to deliver what the business needs when it’s needed.

D2C provides technology Contact Center solutions to its customers and helps them overcome their technical and operational issues.

With Genesys partnership and D2C’s experienced team in the contact center industry, D2C offers exceptional Contact Center solutions and Cloud services in Oman, Gulf Area, and the Middle East regions.

Contact Center features

data2cloud CX Standard data2cloud CX Enterprise data2cloud CX Enterprise Plus
Base Agent Voice Inbound Voice Inbound Voice Inbound
Voice Outbound Voice Outbound Voice Outbound
Chat Chat Chat
Email Email Email
SIP Softphones Data Integrations –
Through CTI screenpop
Data Integrations –
Through CTI screen-pop
SIP Softphones SIP Softphones
Social Media (Facebook & Twitter)
Additional Language Arabic Arabic Arabic
Supervisory Recording – Voice Recording – Voice & Screen Recording – Voice & Screen
Reporting Reporting Reporting
Live Monitoring Live Monitoring Live Monitoring
Scheduled Reporting
Quality Manager
Customer Engagement Media Server Software Media Server Software Media Server Software
Feedback Add On Survey after the call Survey after the call
DialerSession & Dialer Add On Automatic Outbound – Campaign Management Agentless Automatic Outbound – Campaign Management Agentless
Automatic Outbound – Campaign Management Scripted
Business Live Dashboard Live Dashboard
Workforce Management
Application Session Self Service IVR

D2C also offers the following services and solutions

  • Business and technical consultancy for contact centers
  • Outsourced technical support & project management services
  • Genesys contact center technical, administrator and supervisor trainings
  • Turn-key custom software development services for omni-channel, social media integrations, flexible
  • and sophisticated reporting & dashboards
  • Cloud based contact center implementations and support

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