The All-In-One Contact Center
Give customers and employees what they need and deserve with an all-in-one platform. Instead of spending the time and money to upgrade outdated and complex infrastructure, choose a solution
that lets you engage customers and employees today and as their expectations evolve. The right all-in-one single platform solution:
- Strengthens customer loyalty because they can communicate with you the way they want.
- Empowers agents to engage with customers properly and succeed at their jobs.
- Simplifies performance measurement and management across channels for supervisors and managers.
Frees IT staff to deliver what the business needs when it’s needed.
D2C provides technology Contact Center solutions to its customers and helps them overcome their technical and operational issues.
With Genesys partnership and D2C’s experienced team in the contact center industry, D2C offers exceptional Contact Center solutions and Cloud services in Oman, Gulf Area, and the Middle East regions.
Contact Center features
| data2cloud CX Standard | data2cloud CX Enterprise | data2cloud CX Enterprise Plus | |
|---|---|---|---|
| Base Agent | Voice Inbound | Voice Inbound | Voice Inbound |
| Voice Outbound | Voice Outbound | Voice Outbound | |
| IVR | IVR | IVR | |
| Chat | Chat | Chat | |
| SMS | SMS | SMS | |
| SIP Softphones | Data Integrations – Through CTI screenpop |
Data Integrations – Through CTI screen-pop |
|
| SIP Softphones | SIP Softphones | ||
| Social Media (Facebook & Twitter) | |||
| Additional Language | Arabic | Arabic | Arabic |
| Supervisory | Recording – Voice | Recording – Voice & Screen | Recording – Voice & Screen |
| Reporting | Reporting | Reporting | |
| Live Monitoring | Live Monitoring | Live Monitoring | |
| Scheduled Reporting | |||
| Quality Manager | |||
| Customer Engagement | Media Server Software | Media Server Software | Media Server Software |
| Feedback Add On | Survey after the call | Survey after the call | |
| DialerSession & Dialer Add On | Automatic Outbound – Campaign Management Agentless | Automatic Outbound – Campaign Management Agentless | |
| Automatic Outbound – Campaign Management Scripted | |||
| Business | Live Dashboard | Live Dashboard | |
| Workforce Management | |||
| Application Session | Self Service IVR |
D2C also offers the following services and solutions
- Business and technical consultancy for contact centers
- Outsourced technical support & project management services
- Genesys contact center technical, administrator and supervisor trainings
- Turn-key custom software development services for omni-channel, social media integrations, flexible
- and sophisticated reporting & dashboards
- Cloud based contact center implementations and support